Cancellation & Rescheduling Policy
Plans change — we understand. You can reschedule or cancel a cleaning at any time. All we ask is a little notice, so we can offer the slot to someone else and keep our cleaners' schedules fair.
Notice & fees
- More than 24 hours' notice — no charge. Reschedule or cancel freely.
- Less than 24 hours' notice — a $75 rescheduling fee applies.
- Less than 2 hours before the visit — 50% of the visit price.
The earlier you let us know, the easier it is for us to move things around for you.
No-shows & lockouts
If our cleaner arrives for a scheduled visit and can't get in — no answer, no key or access details, or the home is otherwise inaccessible — it's treated as a last-minute cancellation (50% of the visit), since the reserved slot and the travel can't be recovered. A quick message beforehand always avoids this.
Parking
Please make sure our cleaner can park at or near your home — a driveway, a visitor spot, or a nearby lot. Where paid parking is the only option, the cost is added to your quote or reimbursed. If there's no parking available when we arrive, we'll call you to sort it out; if the visit can't go ahead as a result, our short-notice terms may apply.
How to cancel or reschedule
Reach out on whichever channel is easiest:
Recurring plans
On a weekly or bi-weekly plan you can skip or move an individual visit with the same notice above — there's no need to cancel the whole plan. Just let us know and we'll adjust the schedule.